How We Work

We follow a strategized methodology to outsourcing with a roadmap that helps us to assess, commit and execute effectively. Intensive quality control measures ensure excellence in execution. Our deep industry knowledge helps us understand our customers' business, their requirements and the control environments appropriate to the standards prevalent in their industry. Our Product Management team’s extensive experience in industry drives profitability of the organization through solution effectiveness, improved quality and productivity.

A comprehensive 5-stage process defines our outsourcing success. Depending on your needs we can take care of a part of your program or the entire program.

This process is designed to not just meet stated expectations, but also to reflect our commitment to add value for our customers. Our business approach goes beyond cost savings for your company. By understanding your business and through our relationship with you we add value not only in meeting your short term goals, but by helping you achieve your long term business goals.

Stage 1 - Situation Analysis
Situation analysis is all about providing solutions to smoothly managing and enhancing your business verticals. Customers often underestimate the extent and nature of work that can be outsourced.

We conduct an intensive as well as extensive study of the processes involved and give our input on the parts of your business which you could rest on our shoulders. An outsourcing strategy is devised that will fulfill immediate requirements, or if you choose can be carried even further to provide solutions to expand and increase your business. We carry out an impact analysis to aid in de risking the entire process.

Stage 2 - Pilot Project
We establish the concept even before you enter a formal arrangement, by conducting a pilot project. This involves explicitly defining parameters of quality, productivity, turn-around time, and cost efficiency.

Typically, a pilot program is carried out over a 30 day period, but this could vary depending on the service you are seeking.

Stage 3 - Transition Management
We have a defined process in place to ensure flawless performance during the critical phase of migrating customer processes to offshore locations. The challenges in this stage are different from actual execution. This is why we have a specialized team who would work with you and the execution team to make sure that standards and efficiency do not drop. Defining of Service Level Agreements (SLAs), which commit to mutually agreed upon levels of quality and productivity, and schedules, the finalization of the contract, and the facilitation of customer visits, if required, are carried out during this stage.

Stage 4 - Program Management
At the execution level we supervise the program to ensure the smooth functioning of operations and the agreed upon parameters of quality, productivity, and turn -around time are met. Primarily, the objective of this stage is to consistently meet expectations. In case there is a failure to meet your expectations we have a process in place to address the problem and not only improve the situation, but also exceed your expectations.

At a higher level we can, if you choose, go beyond mere execution to provide value added inputs to ensure that your unstated goals are met. This is done through a thorough understanding of the program as well as your business.

Stage 5 - Customer Relationship Management
You and your Customer Relationship Management are as important to us as Program Management and would be so for the entire lifecycle of the program. With weekly telephone reviews, daily reports, a single point of contact, and state-of-the-art program management tool which allows tracking of a program on a regular/daily routine, we ensure that you not only have a smooth outsourcing experience, but never lose control over the entire process.

When a customer starts a business relationship with us, they are unaware of the futuristic value of what follows. Our endeavour is to create real value which will greatly affect not only your business and generate tangible benefits, but transcend into creating values for the society you live in.
Company Overview
Testimonials
“Since we started working with Sanshi, the quality of tele-survey leads and its accuracy of information provided to us have helped our Sales team in achieving above average conversions.”
MD, Insurance Company

“The extremely prompt and helpful nature of the people at Sanshi has forced me to go back to them again and again.”
– Owner, Lead brokerage Firm, UK

“The quality of agents handling our Live Transfer process has impressed us very much. A very high retention percentage of transfers has resulted in appreciably high volumes from Sanshi.”
– Manager, Claims Management Company, UK
About Us
Sanshi has it all to be your partner by choice. Your business needs partners

  • Who possess deep domain knowledge
  • Who can improve your business by infusing technology and strategic consulting
  • Who provide confidence, trust and value

SANSHI is a data solution company and an enterprise business solutions provider for your marketing & outsourcing needs by offering IT enabled services, IT solutions with fully integrated CRM Software, HR & Training Solutions and Consultancy Services.

Our Company was founded in 2008, when few Scholastic and Technical mindsets got together to provide marketing & outsourcing solutions to few UK based financial and Telecommunication firms. Later on, we expanded our success into commercial ventures that include development and marketing of CRM software as well as Online Education to global aspirants.

As the world continues to shrink with advanced networking technologies, we are in the ideal position to be able to offer solutions worldwide. SANSHI provides end-to-end business solutions under one roof covering Out Sourcing, Recruitment and Training and Operation Management.

From inception, SANSHI’s commitment has always been to provide highest quality standards practiced worldwide, in servicing our client base. By focusing on customer goals and taking time to understand fully what our customers require, we have created a niche for ourselves globally. Our commitment of being available to our clients on a one-on-one basis always has ensured continued improvements in quality service levels and product enhancements and to maintain the highest standards of excellence.

Highly committed and self-motivated team who has a personal stake and whose members care about the clients and their company will always outperform their competitors. Coupled with a commitment to utilizing the best technology available, and supported with innovative applications and quality assurance, the obvious conclusion or outcome is highly satisfied customers and 100% success rates in business undertaken.

We are proud of our clients, our products and our team. We would be delighted to serve you and take pleasure in seeing your business escalating to new levels of success and growth.

Our Competitive fortitude:
  • We are 24/7 with 365 days to attend your calls
  • Adoption of updated technologies
  • Effective time management
  • Experienced Core Team

SANSHI’s solutions for Clients:
  • Lead Generation
  • Call Centre Services
  • Software Development
  • Web Designing & Development
  • Internet Marketing
  • Training Services
  • Management Consultancy