Inbound Services

Our trained, professional and highly experienced call centre agents are best at providing you :
  • Customer Service
  • Customer Acquisition
  • Internal Help Desk
  • Technical Help Desk
Benefits of Outsourcing your Inbound Services to Sanshi :
  • Increased sales and profit
  • Increased number of appointments
  • Increased customer base
  • Increased lead generation
Call Centre Services
Call Centre Services
We follow a strategized methodology to outsourcing with a roadmap that helps us to assess, commit and execute effectively. Intensive quality control measures ensure excellence in execution. Our deep industry knowledge helps us understand our customers' business, their requirements and the control environments appropriate to the standards prevalent in their industry. Our Product Management team’s extensive experience in industry drives profitability of the organization through solution effectiveness, improved quality and productivity.

A comprehensive 5-stage process defines our outsourcing success. Depending on your needs we can take care of a part of your program or the entire program.

This process is designed to not just meet stated expectations, but also to reflect our commitment to add value for our customers. Our business approach goes beyond cost savings for your company. By understanding your business and through our relationship with you we add value not only in meeting your short term goals, but by helping you achieve your long term business goals.

Stage 1 - Situation Analysis
Situation analysis is all about providing solutions to smoothly managing and enhancing your business verticals. Customers often underestimate the extent and nature of work that can be outsourced.

We conduct an intensive as well as extensive study of the processes involved and give our input on the parts of your business which you could rest on our shoulders. An outsourcing strategy is devised that will fulfill immediate requirements, or if you choose can be carried even further to provide solutions to expand and increase your business. We carry out an impact analysis to aid in de risking the entire process.

Stage 2 - Pilot Project
We establish the concept even before you enter a formal arrangement, by conducting a pilot project. This involves explicitly defining parameters of quality, productivity, turn-around time, and cost efficiency.

Typically, a pilot program is carried out over a 30 day period, but this could vary depending on the service you are seeking.

Stage 3 - Transition Management
We have a defined process in place to ensure flawless performance during the critical phase of migrating customer processes to offshore locations. The challenges in this stage are different from actual execution. This is why we have a specialized team who would work with you and the execution team to make sure that standards and efficiency do not drop. Defining of Service Level Agreements (SLAs), which commit to mutually agreed upon levels of quality and productivity, and schedules, the finalization of the contract, and the facilitation of customer visits, if required, are carried out during this stage.

Stage 4 - Program Management
At the execution level we supervise the program to ensure the smooth functioning of operations and the agreed upon parameters of quality, productivity, and turn -around time are met. Primarily, the objective of this stage is to consistently meet expectations. In case there is a failure to meet your expectations we have a process in place to address the problem and not only improve the situation, but also exceed your expectations.

At a higher level we can, if you choose, go beyond mere execution to provide value added inputs to ensure that your unstated goals are met. This is done through a thorough understanding of the program as well as your business.

Stage 5 - Customer Relationship Management
You and your Customer Relationship Management are as important to us as Program Management and would be so for the entire lifecycle of the program. With weekly telephone reviews, daily reports, a single point of contact, and state-of-the-art program management tool which allows tracking of a program on a regular/daily routine, we ensure that you not only have a smooth outsourcing experience, but never lose control over the entire process.

When a customer starts a business relationship with us, they are unaware of the futuristic value of what follows. Our endeavour is to create real value which will greatly affect not only your business and generate tangible benefits, but transcend into creating values for the society you live in.
Web Enabled
  Services

Benefits of Outsourcing your web enabled services to Sanshi,

  • Precision-fit Call Center Software for your business needs
  • Leverage the power of predictive diallers, CTI screen pops and IVR Technology
  • Versatile and easily-integrated software solutions
  • Create new business goals knowing you can handle the business